Shipments and returns
Your pack shipment / money back
Our shipments have a maximum time of 24 hours and can take up to 3-7 days to be delivered, we work with shipments within the USA with the US Postal Service.
The shipments of Sombrero and Ponchos are sent in boxes of 14x14x6 in, protected with their wrapping.
In the returns, if the client wants a change and the size is the one indicated when ordering, a return of the money will be made less the shipping, if the client returns the hat without explanation, Ecuahats will decide whether or not a total return of the money.
All returns must be made in their original shipping box.
Returns for changes can take 6-8 days, money returns for returns take 4-5 days.